ABOUT US
THE SALON Zemra Salon is a modern hair studio founded in 2024 by Master Stylist Arnela Rizai, located in Westborough, Massachusetts. The focus is simple: high-quality work, thoughtful service, and results that feel like you. Arnela brings over 17 years of experience in the beauty industry. Originally from Greece, she moved to the U.S. eight years ago to continue building her career and refining her craft. She approaches hairstyling as both technical and personal, listening matters, details matter, and the goal is hair that fits your lifestyle and is easy to maintain, not just something that looks good for one day. Known for her consistency, precision, and honest approach, Arnela delivers work that is intentional, well-executed, and never rushed. Services are fully personalized, with a focus on precision cuts, custom color, and seamless extensions. Every appointment is approached with care, attention to detail, and respect for your time. WHAT TO EXPECT Zemra Salon offers a one-on-one, boutique experience where quality comes before volume. Appointments are unhurried, communication is clear, and the focus stays on delivering work you can trust. WOMEN’S ONLY SERVICE Zemra Salon provides hair services exclusively for women. Services for men or children are not offered, and appointments booked outside of this policy will be canceled. PAYMENT We accept cash or check only.
CANCELLATION POLICY
At our salon, we pride ourselves on reserving dedicated time for each of our guests to ensure a truly personalized salon experience. We value our time with you more than anything and appreciate your respect for our stylists’ schedules. We respectfully require 48 HOURS notice prior to the start of your appointment to reschedule, change, or cancel an appointment REFUND POLICY No Refunds on Services Rendered: We do not issue refunds for services provided, as our charges reflect both the time spent and the professional products used during your appointment. A cancellation or request to reschedule made less than 48 hours in advance will incur a cancellation fee. The amount charged will be equal to 50% of the booked services. A cancellation or request to reschedule made less than 24 hours in advance will incur a cancellation fee. The amount charged will be equal to 100% of the booked services. This applies to missed appointments due to travel delays, flight cancellations, or timezone differences. No-shows will incur a fee of 100% of the booked services and will not be rebooked. Our policy is in effect and highly enforced. No exceptions will be made. All cancellations must be called or texted to (508) 314-2664. Salon Policy: Kids, Guests, and Pets Children We adore hearing about your little ones, but for everyone's comfort, please arrange for them to stay at home during your appointment. This helps us give you our undivided attention and ensures a serene salon atmosphere for all our clients. Guests While we cherish your friends and family, we kindly ask that you come alone to your appointment. Limited seating and the need for a smooth workflow mean that bringing guests can be disruptive. We want to make sure your experience, as well as that of others, is as enjoyable as possible. Pets We absolutely love animals and understand they’re part of your family. However, for the comfort and safety of all our guests, we kindly ask that pets remain at home during your appointment.